Grow your business with an Artificial Intelligence chatbot
Build a seamless customer interaction process with a Client using a chatbots channel empowered by artificial intelligence
Reasons to choose chat-bot
Solve
- Save Human Resources for Qualitative Tasks
- No feedback in time
- A lot of manual tasks (not automated)
- Customer care channels mess
- Accelerate Operations (customer channels scaling)
Improve
- CSI/NPS improvement
- Hear your customer’s voice
- New leads and upsell opportunities
- Messengers are a must-have channel
- Customer support works around the clock
Customer centric design
Our focus is customer experience and then technology
Subject matter experts
We have deep knowledge on customer service domain
Efficiency
Find the best way to create and automate customer care processes
Free consultation
- Find out improvement areas
- Define outcomes
Discovery
- Analyzing demands and client needs
- Define the scope of work
Delivery
- Technical design
- Development
- Integration
GoLive
- Test with focus audience
- Tune logic based on feedback
- And finally, the launch
Improvement
- Post-launch analyses and support
- Track and satisfy new demands
Real estate management
One of the popular living concepts is gated residential communities, which can consist of single-family homes, condominiums, or leased apartments. The automation of this segment is vital for comfortable living
Healthcare
The industry of healthcare is going through a digital transformation and virtual consulting is driving the industry’s revenue. A virtual assistant is a key service for medical institutions, which is required for the new age clinic or hospital
Corporate bot
Struggling with ordering IT services or get in the fastest way relevant information encourages corporate management to force the automation of the employee relationships. Launching a virtual assistant is the easiest answer to the question of how to increase the employee satisfaction index very fast
Event management
Today’s visitors are fully digitalized and couldn’t imagine themselves without WhatsApp or Facebook Messenger. Coming to the event, the guest expects to manage their visit via digital tools. Manage the schedule and logistics in a digital environment is an obligatory condition for the modern world
Hotels
The hospitality sphere previously was so conservative. But now, the industry adopts the new technologies very quickly. Automation of check-in and check-out process, order services at midnight via chatbot, and more smoothest and most comfortable stay time are the new trends in the segment
Every year we gather more than 100 thousand guests. It is the most important event in jazz culture in Eastern Europe. Thousands of jazz fans come from aaround the world and would like to spend several days listening to favorite notes. Many of them face difficulties to find relevant information about artists, programs, and how to get a specific scene. Different languages of the visitors, tight schedules and expensive solutions for resolving the problems were gone in no time when Widelogics proposed to take advantage of the chatbot. Developed less than three months, the assistant sold tickets, helped with routes around the events of the festival, and provided all necessary information 24x7 multilingually. The partner realized the project professionally, in short term, provided the expertise not only from the software development point of view but from the customer experience side first of all
Nataliya Gorbachevskaya
Executive Director International at Jazz Festival “Leopolis Jazz Fest”
Before starting the project, there were many inefficient internal processes in a customer service channel. Information about clients is distributed in different IT systems, and it requires a lot of effort to find and combine customer data across the systems, analyze it and reply to client requests. Specialists from Widelogics proposed an E2E process that is not limited to chatbot only but covers the full customer journey. The proposed solution was integrated with ERP, CRM systems, and an access/security control platform. The resident got the possibility to get any information, such as account balance, payments, invoices, and measures of the electric meter, create complaints and proposals. 80% of requests have been handled by Chatbot, including nonworking hours. The most popular use case is providing access to our gated community. Clients can get in a few clicks QR code, that allows accessing territory to their visitors. Chatbot became 10 times more popular than our mobile application And finally, we've decided to close the app, since chatbot is more user friendly and demanded by our clients
Oleksandr Loyanich
Head of IT infrastructure at Gated community “Friends town”
The medical sphere is most sensitive to new technologies, especially to the digitalization of customer care processes. Competition dictates the market rules and a client has quickly got used to comfortable communication and channels. The most frequent scenario is to make an appointment with a doctor. The traditional way is to do it by making calls to reception. It inconveniences both clients and staff because the personnel are distracted by calls and messages and couldn’t focus on their daily duties. Moreover, the potential client prefers to contact around the clock with clinics, not limited to working hours only. Since the chatbot was launched, clients have got the possibility to find the required information, make an appointment with a doctor, find out prices, and get all relevant information about doctors instantly via the virtual assistant. Experts from Widelogics deeply analyzed the customer journey and helps to guide us with the right approaches in the chat channel. They moved with the project very quickly, despite so complex integration process with a medical information system
Oleksiy Babich
Head of Marketing at Medical Center “Mother and Child”