1. Defining goals
Any dialogue is built to solve a specific business problem. Customers often want to get answers to their questions, solve a problem, or make a purchase. Before writing a chatbot, it is necessary to clearly define and set goals and objectives. In the future, all aspects related to the development, up to the texts of the dialogues, will be tied to this item. Therefore, a clear definition will save a lot of time and money in the future.
2. Image creation
For the client to perceive the chatbot correctly, it needs to have a character. An artificial agent will replace the present, and the user should be comfortable. At the same time, the chatbot must communicate within the framework of the strategy, values, and rules of the company.
At this stage, you need to present your chatbot as a character. The character animates the bot and helps customers understand who they interact with. It is necessary to define the pitch the virtual assistant will talk and what words it will use and what it would not use; whether it is young and fun or experienced and strict. It would be even better if they drew the image in the form of an avatar.
3. Block diagram of a dialogue
Before you write at least one word of dialogue and create bot messenger, you need to develop a block diagram of interaction. A flowchart supplies a view of all areas of conversation. It answers each message in several ways, and it considers all scenarios. As soon as it draws the full picture, it will be necessary to detail the scenario since this is a separate conversation. Each user goes through one scenario and does not overlap with others. The scripts can be similar. Therefore, in the future, you can take A / B tests to determine the best path.