Corporate AI chatbot
About the industry
Up to 40% of different industries from legacy manufacturing to high-tech companies have started to use chatbots for internal needs. The main factors to using automation are avoiding routine tasks by up to 85%, improving the efficiency of internal processes by up to 27%, increasing personal involvement, and others.
Such things as the onboarding process, answering on series of questions of a new employee, or improving the personal engagement of each employee into corporate news and site consume a lot of time the HR and managers. Classic channels couldn’t compete with new approaches and tools. Virtual assistants more and more enter into corporate life..
Pains and challenges
Struggling with IT services?
Always requests to IT are highly formalized. Employees need to open a web service desk application, fill in a lot of fields, genius what service should be selected, etc. Even more, an employee has to log in and should be authorized in several different systems, while doing very simple tasks like resetting passwords or requesting rules.
Hard to get information from HR
Always requests to IT are highly formalized. Employees need to open a web service desk application, fill in a lot of fields, genius what service should be selected, etc. Even more, an employee has to log in and should be authorized in several different systems, while doing very simple tasks like resetting passwords or requesting rules.
Facilities request
Depending on the industry, companies might have a significant amount of facilities requests. Some companies use email, others implement service desk tools. However, such an approach is quite awkward for employees.
Slow business processes
Companies have a lot of business process that requires interaction with employees. Usually, for that purpose, they are using email, CRM, and ERP systems, but it’s not always an easy way to use such systems and does not allow to get a quick reaction from employees. It impacts processes velocity and slows up business
Important messages are frequently missed by staff
The majority of companies have intranet sites or use communication tools like Facebook at work or similar. Despite that staff don’t use it on daily basis, and some important messages can be missed.
Use Cases that can be automated or improved by chatbot
HR Questions
By using chatbots your company can minimize unnecessary load on HR by automation of cases like sharing company information and documentation. A virtual assistant can answer questions about benefits and perks, a number of days off, or an overview of their current benefits. It assists with standard actions like updating an employee profile, tracking attendance and hours worked, training requests, etc. The chatbot can automatically answer most of such questions. In addition to that, it can be integrated with the company’s ERP system to automate some requests (i.e. vacation requests).
Requests to IT and facilities request
Chatbots act as first-tier support. Simply chatbot asks a few questions and creates a ticket in your issue tracking system. It allows in a few steps make a request for IT services or get some facilities. Using a chatbot allows you to ask for all requested information in form of dialog or do some simple automation like password reset or ordering a laptop.
Business processes automation
If your company has some unique process, like initiative approval or hearing an employee voice, you can automate some parts of that process by using chatbots. A bot can trigger an outbound message to a responsible person if it’s required in the process, and a person can easily do a required action, using his/her favorite messenger.
Employees engagement
Many companies use chatbots as a channel of quick proactive interaction with employees. Typical cases are checking employee satisfaction, getting their feedback on important news from the company, voting for initiatives, and quizzes. A chatbot can solve this due to direct personal communication with every employee.